Customer Service Articles & News
Getting More Customers
Surveys show that 85% of success in life relates to your communication, human relations skills, and "emotional intelligence”. Joe Batten, an American motivational speaker said: "Before you tell, ask; before you talk, listen; after you listen, relate; and always show that you care. When you can translate care, people will want to do business with you and details will not get in the way." From a business viewpoint you also have to build relationships and ...
How To Turn Prospects Into Credit Approved Customers
There are powerful strategies that business owners can use to dramatically improve their sales, income and bottom line. In a brand new book, "Become the Squeaky Wheel" by Michelle Dunn, she describes these strategies at length. With her ideas in hand, business owners can hone their credit polices and maximize the number of prospects they turn into credit approved customers. Says Michelle Dunn, "The first strategy is to increase awareness within your organization about your credit ...
How Customer Friendly Is Your Credit Policy?
It's a classic mistake for business owners. They start a business that is focused on their product and not on the credit end of their business. Luckily, a popular new book by Michelle Dunn makes it easy to solve this problem. The book, Become the Squeaky wheel, outlines different types of credit policies that business owners can use to create a customer-friendly credit policy. The goal is to have more customers who pay on time which translates to higher or more sales. "You have ...
62 Ways to Maximize Your Approachability
If you walk into your local bookstore and pick up any random title on interpersonal communication, the majority of the books will simply remind you to "always be approachable." Wow, you think, thanks for the advice. But when you walk into a room full of strangers, attend a national conference or start a new job, that advice doesn’t help maximize your approachability. In the book
Are You Stuck In Your Internet Mlm Business?
Many internet mlm business owners sometimes have a period where they just cannot seem to be making money and they are almost about to give up. This article looks at some common reasons why you are not making money and suggests some quick steps to remedy this problem. Lack of signups The first problem that any internet mlm business owner would face is the lack of signups. Most people face this problem when they first start out and spend lots of money on all kinds of ...
How To Avoid The Top 5 Time Wasting Activities In Your Internet Mlm Home Business
Many people love to build their internet mlm business from home on a part time basis. Therefore because it is part time so you need to really be very focused before you can earn serious amounts of money. This article highlights 5 major time wasters in any internet mlm business and explains how you can avoid them somewhat. Paralysis by analysis Any one who has been building an internet mlm business for sometime will have realized by now that there are 101 internet ...
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are also proudly advanced in Mission, Vision, and Values Statements. They are foundational to success.
How You Can Obtain Life-long Customers From Ebay
How do you do this? It’s as simple as creating a newsletter you can offer along with your eBay ® listings. In this article I’m going to briefly cover how you can use a newsletter to do the following: Turn Your eBay Browsers Into Customers Turn eBay Customers Into Life-Long Customers This article will be a two part lesson. Watch for my next article (lesson) covering the basics of creating an effective newsletter. It can be very simple to create a newsletter following a few easy steps! ...
Why You Should Always Honour Your Guarantees Even When The Customer Is In The Wrong
The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our Trust A bad attitude to customer service can literally destroy your business. So, I thought I'd share my response to what I read on an Internet Marketing Forum recently to illustrate my point. It started with a genuine request made by someone looking to do the right thing despite having a frustrating run of luck... "I've been asked for three refunds this WEEK. The product is a proven ...
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)
CEM Can Improve Customer Loyalty
‘A 5 percent increase in customer retention increases profits by 25 to 95 percent.’ ‘The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped .’ This is the received wisdom from experts on the nature and importance of customer loyalty. Yet in a world of product and service commoditization and as the timelag between imitations to innovation declines, how can organizations differentiate themselves to build loyalty? The ...
Stay Say Pay
Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people; pay you on time and accept the fact that you might be a bit more expensive then other suppliers? Of course you do but how do we perform this miracle? It's dead easy really; you only have to consider two factors: be Reliable and be Likeable.
Revealed – A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book “Raving Fans”
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.
Customer Neglect
What have you done for your existing customers lately? Probably not much, if you are like most businesses.
All of the World of Business Is a Stage
One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through.
Call Center Services An Ever Increasing Demand
Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication. Nowadays, a client will normally expect to be able to contact a company representative more or less twenty-four hours a day, seven days a week, either by phone, fax or email. Clients expect a quick response and courteous, efficient service ...
Modern Call Center Solutions Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs. It is necessary to be available, in touch, easy to reach, and pleasant to deal with. From the point of view of the customer who needs to purchase a product, or is having trouble with a product or service he has already purchased, help must be readily available. From the point of view ...
Profit from a Customer Service Recovery Program
A client recently said to me: “Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong?”
In the Villa of the Sick Cat A Lesson in Customer Care
If you’re a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet’s office last week with an unhappy, howling kitty in tow. (She’s doing much better now.)
Accountability
The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.
Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service.
The Nine Principles of Customer Service for the Travel Industry©
If you want to learn how to get your clients to do your selling for you through excpetional customer service, read on. Learn customer service secrets from tourism professionals, apply them to your business and prosper.
Three Myths Of Customer Service
At one time or another, all of us have been aggravated by bad customer service. The complaints are familiar: the dry cleaner who refuses to accept responsibility for staining your shirt; the salesperson who talks to a friend on the phone while handling your transaction; the hotel clerk who treats you like a trespasser instead of a guest.
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.
Stand Out in Business the Write Way
When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when. Handwritten notes have become almost extinct in the business world. So if you are looking for ways to stand from the crowd, to be noticed by your colleagues and clients, try putting pen to paper whenever you have the slightest excuse.
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.
Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ‘this was to be expected in large organizations’. Well, that clears everything up. Many retail executives don’t believe that communication is important enough to get it right by coming up with a methodology that will ensure accurate and timely communication to field personnel. They don’t think communication is an issue that will affect the business one way or the other. ...
Attitude of Service
When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.
If Everyone Thinks They Give Good Service, Why Do We As Customers Think It's Poor!
First of all let's look at what customer service is all about. If you go into a shop and talk to anyone who works there you expect to be treated with respect, not sold to and to have en enjoyable experience. Often that isn't the case, in fact we're often not spoken to at all, or we're asked the silly question, 'can I help you', which virtually everyone knee-jerks an answer to with, 'no thanks, I'm just looking'. We want help, but ...