Teleselling Articles & News
Is Telemarketing Effective?
Telemarketing is one of the most controversial elements of advertising and sales that has ever been. With a turn towards avoiding this means of marketing, business are looking elsewhere. But, can an effectively run telemarketing campaign still pay off? Is your business the right type to take on the telemarketing world? There is little doubt that telemarketing has been successful, but with so many worries about legal action, it is necessary to do several things to ensure your telemarketing ...
How To Be A Cold Calling Superstar!
Our emotions and feelings are changing all of the time based on our interpretation of events. Does this mean that even a sales superstar feels bad if they lose a big deal? Of course they do. They wouldn’t be human if they didn’t. It’s natural for your feelings to fluctuate as you go about your business.
Cold Calling for Introverts
In her book, The Introvert Advantage, Marty Olsen Laney talks about the defining moment when she embraced the fact that she was an introvert. It came in the form of a statement, “Oh, there’s nothing wrong with me, I’m just an introvert!”
Telemarketing Tips for Direct Sales Success
Unfortunately, the DNC legislation has many small businesses that use telemarketers a bit concerned about their choice of direct sales tactic. However, there are still many ways to have your message get into the right people’s hands without annoying them. And the fact of the matter is, telemarketing, as a direct sales tactic, works. Here are some tips and ideas to get your sales flowing and customers thrilled that you called them:
Stop Selling and Make More Sales
A few months ago I spent time training some telephone sales agents who were new to selling. They'd mainly been involved with handling incoming calls but now their company needed them to do some out bound sales calls. I spent two days running a sales workshop for them and another three days coaching them on the job.
Telesales
HEADSETS & TELEPHONES The equipment your personnel use is important. Don’t let others tell you any different. Like the Sales Representative who looks forward to his or her new car every two years, so the telesales person deserves to enjoy good equipment. Good, practical equipment does make a difference. The Sales representative drives the car every day; it’s a tool of the profession. The staff work area, tools and equipment, like the Sales Rep’s car, say something about them ...
Stop Selling and Make More Sales
A few months ago I spent time training some telephone sales agents who were new to selling. They'd mainly been involved with handling incoming calls but now their company needed them to do some out bound sales calls. I spent two days running a sales workshop for them and another three days coaching them on the job.
Telemarketing Tips for Direct Sales Success
Unfortunately, the DNC legislation has many small businesses that use telemarketers a bit concerned about their choice of direct sales tactic. However, there are still many ways to have your message get into the right people’s hands without annoying them. And the fact of the matter is, telemarketing, as a direct sales tactic, works. Here are some tips and ideas to get your sales flowing and customers thrilled that you called them:
Predictive Dialers Human Interaction Maximized
Predictive dialers are many steps removed from their predessors, the automatic dialers of the past. Whereas automatic dialing allowed callcenter agencies to dial numbers quickly and efficiently, predictive dialing also processes and makes use of a whole range of information, linking callers to live voices every single time. In fact, with predictive dialing, agents' 'talk time' has increased from an average of twenty minutes per hour to fifty minutes per hour. This is a fabulous ...
K.A.R.M.A. of Phone Prospecting
Do you ever wake up on the wrong side of the bed? Does the rest of the day just follow suit? Have you ever thought that your attitude towards the day might just be coming back to you through misfortunes and bad things through out the day?
How to Make Sales with Noisy Kids in the House
Kids play hard, and sometimes that means they play really loud in the midst of exploring their worlds and role playing with siblings and friends.
Leaving the Perfect Message
When selling your product face to face with a customer, they have no choice but to hear you out completely. Ask yourself this question, If they were listening to you describe your product on their personal voice mail, would they hear you out, or would they delete you?
Feel the Fear
It sometimes surprises people when I tell them I get slightly nervous before a speaking or training event. They seem to think that because I've been doing it for years, nervousness would no longer be an issue.
Overcoming Objections Over the Telephone
In sales, one of the things you will be doing a lot of, is making phone calls. You can’t escape it. It just comes with the territory.
How To Know You're On A Winner
The catchword today for business is flexibility. With changes in suppliers, customers, and the processes connecting them altering almost daily (or so it seems) the future clearly belongs to the organisations which can adjust to change quickly and effectively. The good news for Call Centres is that, unlike more traditional sales organisations, the modern Call Centre has the equipment in place to measure this easily. Instead of doing a sales training course and then ...
The Do's and Dont's of Cold Calling
Having your fingernails removed! Many salespeople would rather have their fingernails removed slowly than make a cold call. And it’s no wonder; with the abundant number of resistance-inducing techniques out there, salespeople set themselves up for failure. However, New Business Development is a major key to a company's long term survival. Ask yourself, what would happen if your number one client stopped buying from you today! Well, I think we all know the answer! Here ...
Conference Calling Evolved
Originally the conference call was limited to businesses paying exorbitant fees to the telcos. For business, it still made sense economically because the costs were less than the travel costs involved in bringing the people together. Additionally, significant time savings are involved, both in terms of travel time and in being able to communicate fairly rapidly to an extended group.
Telsales Just Got Easier!
Your sales structure for outbound calls can be summarised using the well know acronym AIDA (Attention, Interest, Desire, Action) we will explore at a high level what should be happening during a telemarketing call.
10 Tips for Telephone Success
The telephone is an often under-appreciated and much maligned piece of office equipment. Have you stopped to consider how much business you conduct over the telephone? These 10 tips will help you improve your telephone presence and presentations.
Telemarketers May Have Ruined Everything
I had to really look at things a little different when I started calling people. Now I am not a telemarketer. I call people only when they request it.
This is a Sales Call: How to Begin Prospecting Calls with Integrity
“Hello. I'm looking for Sharon Morgen?” “Sharon DREW Morgen.” “What? Sharon Morgen?” “No. Sharon DREW” “Um. Hello. Are you Mrs. Drew?” “Ms. Morgen. That's me. Is this a sales call?” “Um. Hello. No. I'm with XYZ bank and I'm giving you a service call.” “Regarding what? I don't do business with you. And you're not supposed to be making a telemarketing call on me. So what type of service are you offering for free?” “Well, it's not for ...
Phone Tips To Get Things Done: Professional Phone Skills
It happens all the time, you hear someone over the telephone and you make a generalization about the person you are speaking with. It may not be fair and it is akin to judging a book by its cover, but it's true nevertheless.
What Level Of Telephone Sales And Customer Service Do You Provide?
Using the telephone as an effective sales and customer service tool begins before you ever pick up the receiver to answer the telephone or make an appointment or sales call. When you reach for a ringing telephone, you need to put a smile on our faces and then greet people with the same enthusiasm you’d show them in-person. People can hear a smile, can’t they? You also need to have music in your voices and an attitude that conveys to a caller that he or she is your top priority. The ...
Cold Calling Does Not Generate Sales Leads
It is a fact of life for most new sales people; they get the dream sales job with unlimited earning potential and expect to earn so much money that they can now enjoy the fruits of their coming wealth. Everything seems perfect until they realize that before closing a sale and earning the big commission, they must first prospect for new customers (read, cold calls). Cold calling is hard to do. People hate to make cold calls and people hate being on the receiving end of them as well.
Telephone Sales Basics for Start ups
Everyone picks up the telephone to do business. Yet the word “telemarketing” has many negative connotations for people. However, telemarketing is merely a term for conducting business over the telephone. Whenever you pick up the phone at work to make or receive a call you are “a telemarketer”. Over the years telemarketing has evolved into the following applications:
Choosing a Phone Dialer that Works
If you own or operate an outbound call center, you’ve probably heard quite a bit about various phone dialer systems. In fact, it’s likely you’re using one of the many systems currently on the market. While your current phone dialer may be adequate for your business needs today, you’ll probably grow out of it shortly. Even if you’re not anticipating high levels of growth in the near future, just staying competitive in the call center business means having the latest technology.